Bad customer support… Can not come to mortgage administrator. Been re-finance procedure. Turned in the papers, missed 5 closings. Nonetheless wishing! Losing money. Complicated support service. Bad package! How did they reach cuatro.5 billion inside sales? Pose a question to your States Lawyer Workplace.
They continue animated us to the fresh new mortgage processors
Terrible support service. I have already been discussing a re-finance because the zero nearer to closing than I was within the Summer. Customer support was a tale. They just transfer us to each person, i am also bounced to including a basketball. Extremely distressed and you will angry and are moving my personal home loan as quickly as possible. Do not strongly recommend The Rez at all.
My personal loan try with Ditech also it is marketed to help you This new Rez
Avoid the use of NEWREZ….most significant mistake You will find generated. Come seeking refi. Since Will get it is currently October nevertheless prepared. You will find delivered an equivalent files into the several times. Are unable to arrived at some one by the phone. My financing try accepted two months in the past still wishing. The firm is bull crap wade someplace else.
The fresh new Rez ’s the terrible mortgage company!! Brand new Rez called and you may open to refi my financing from the a straight down interest. The borrowed funds Administrator Ryan said it would be effortless “no issue”. He plus said no need for the next appraisal once the loan was just 12 months old therefore just weren’t bringing one extra money out! HA… 5 weeks afterwards he could be requesting docs it already have. The mortgage Chip you should never see the docs I publish on their secure webpages. The new surely terrible bad credit emergency loans online financial I have ever before worked with! Save yourself the fresh fury and get various other bank!!
NewRez/Shellpoint gotten our very own financial out-of Ditech. Basic percentage in order to NewRez was a student in , which i put up through the NewRez site to possess automated costs into first of every month. All the went really up until . It never got the newest payment which had been supposed to be drawn from your bank account! We failed to find until i got a trip toward away from specific unusual amount saying they certainly were NewRez, don’t speak with them even as we did not accept the amount. Checked out all of our account on the web through the website and you will reduced and you may behold new October fee had not started immediately obtained! Had to your cellular telephone which have NewRez customer care instantly to find out what was taking place and you will are told it had been particular brand of “glitch”. Actually, repayments having been transferring to possess payment well because the ! There clearly was enough money in the fresh new checking account because of it! I spoke which have a couple of some other persons towards , to your 2nd individual using the payment over the phone having the new statement away from the lady that there might possibly be zero late charges, no payment plus it might be ACH. It is now and on the webpage it is indicating me that it is a keen unapplied commission! What the deuce, this is basically the October step one fee and must was in fact used as a result Instantaneously with the . So we log on to the phone once again with them now and you will inquire what are you doing? Is advised you to she would immediately consult it is placed on new October commission and “you are not later” We contacted our financial right after talking to NewRez towards the and you will the lending company said “no take to during the percentage ended up being requested because of the NewRez/Shellpoint, they (the lending company) commonly ending people payment and we has an abundance of currency to pay for cuatro years of money”! We have lower than one year remaining about this initially home loan and so are undoubtedly offered visiting the state attorney general’s workplace, the greater organization agency, hiring an attorney and investing it from today. All of our on the web account with NewRez reveals another payment becoming auto-repaid is placed to own Late 1, but if we you will need to go through the booked automatic payments, they informs us we simply cannot as the account is “delinquent”. This is so that wrong on the of many accounts! You will find Never been later in the 30 age with your financial percentage so we has the greatest credit rating more than 850! Will they be today attending bang our credit rating? Avoid Him or her!